Privacy Policy
Last updated: 2 September 2026
At Chitrali Shilajit, we respect your privacy and are committed to protecting your personal information. This policy explains what data we collect, how we use it, and how you can contact us with questions.
What information we collect
When you place an order or contact us, we collect the details you provide, such as:
- Full name
- Phone number and WhatsApp number (if provided)
- Shipping address, city, and province
- Order details, payment method, and purchase history
- Any messages or notes you include with your order
Cookies and advertising pixels
We use the Meta (Facebook) Pixel and similar analytics tools to understand how visitors use our website and to show relevant ads. These tools may place cookies or read information from your browser to help us measure advertising performance and improve your experience.
By continuing to browse our site, you consent to the use of these technologies. You can adjust your browser or device settings to block cookies at any time.
How we use your data
- To process, fulfill, and ship your orders
- To contact you about your order, delivery, or customer support request
- To send order confirmations and follow-up messages (including via WhatsApp)
- To improve our website, products, and advertising
- To comply with legal or regulatory requirements
How we store and protect your data
Your information is stored securely through our trusted service providers. We use reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse. We only keep your information for as long as needed to fulfill the purposes described above or as required by law.
Sharing your information
We do not sell your personal data to third parties. We only share your information with trusted service providers who help us operate the store — such as payment processors, courier services, and advertising platforms — and only to the extent necessary for them to perform those services.
Your rights
You can ask us to access, correct, or delete your personal information at any time by contacting us at the email address below. We will respond to reasonable requests as quickly as possible.
Contact us
If you have any questions about this Privacy Policy or how we handle your data, please email us at officialchitralishilajit@gmail.com.